FAQ

How do I place an order?

We’ve made our online shop simple to use, but here’s a quick step by step guide to get you started.

  1. Go to the Shop homepage. If you have an account, sign in at the top right of the page. Otherwise you can browse and shop as a guest.

  2. Browse the shopping page on this site and select the products you want to view by clicking on them.

  3. You’ll be taken to the detail page of that product. To add a product to your cart, click the  ‘Add to cart’ or 'Pre-order' and a mini-cart will appear on the top right of the page.

  4. Continue shopping by using the navigation, or the search function.

  5. Finished shopping? Just click the ‘Cart’ button at the top of the page. From here we recommend you preview your cart by clicking on YOUR SHOPPING CART at the top. Alternatively you proceed straight to the checkout.

 
 
Payment and Shipping

 

We accept payment via our PayPal and by the following credit cards: Visa, MasterCard, American Express and Visa Debit (US). Sorry, we do not accept personal checks, cashier's cheques, money orders or direct deposits. We Ship our products to any state that is within the same day or next day shipping range; "the next business day after an order has shipped." Business days are defined as "Monday-Friday" and not including holidays and weekends. Additionally, examples are provided, letting a customer know that with next day delivery, "an order that ships out on Thursday...would be delivered on Friday" and that "an order shipping out on Friday...would arrive on Monday."

 
 
Secure Ordering & Payment Options

 

When you complete a purchase using your credit card in the C-Moss Life Online Shop your transaction will be processed by Wix Payments, a secure and safe system that protects your credit card details. We accept payment via PayPal and by the following credit cards: Visa, MasterCard, American Express and Visa Debit (US). Sorry, we do not accept personal checks, cashier's cheques, money orders or direct deposits.

 
 
Returns & Refunds
 

Returns

You have 30 days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a 30 to 60 days, depending on your card issuer's policies

Privacy Policy

Last updated: September 24th, 2021

C-Moss Life ("us", "we", or "our") operates http://www.cmosslife.com (the "Site"). This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site.

 

We use your Personal Information only for providing and improving the Site. By using the Site, you agree to the collection and use of information in accordance with this policy.

 

Information Collection And Use While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to your name ("Personal Information").

 

Log Data

Like many site operators, we collect information that your browser sends whenever you visit our Site ("Log Data"). This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics.

 

Communications

We may use your Personal Information to contact you with newsletters, marketing or promotional materials and other information that is relevant to our products and services. We may also use your Personal Information to contact you whilst you have subscribed for one of our services and there is a need for us to request information and data from you for the service.

Cookies

Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer's hard drive. Like many sites, we use "cookies" to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

 

Security

The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

 

Changes To This Privacy Policy

This Privacy Policy is effective as of September 24th, 2021 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.

We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.

If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on our website.

 

Contact Us If you have any questions about this Privacy Policy, please contact us